Home Depot Essay Example | Topics and Well Written Essays - 500 words

Home Depot - Essay Example the ability is to pay labor and get credit; the less the capital, and the less able an organization is to pay its employees and borrow money (Riesman, 2009). From this regard, it is possible that more personalized selling could be the solution to some of Home Depot’s problems. There is also the attention that needs to be paid to the customer, in terms of putting them first and giving a customer-centric experience. It is the assumption of the current research investigation that intensifying the focus on the customer, while still remaining cost-effective, may be the best course for the organization of Home Depot to take. This involves an expanded awareness of, and attention to, the customer, whose loyalty will be encouraged through the presentation of a clear plan that knows what the customer expects, what they are finding in the competition that they are not currently finding at Home Depot, and other customer-centered factors. More often than not, these factors are based on the perceptions of those who hire the product or service of a large home improvement chain, with certain expectations in mind about what they are getting (and not getting). Home Depot can possibly take advantage of reducing the amount of time a transaction is going to take a customer, centralizing control of this process, and expanding operations without actually building any more brick-and-mortar branches, perhaps even by improving the customer-centric nature of its web operations. In many ways, this can be viewed as a win-win outcome for Home Depot, but there is also the obstacle of initial costs in setting up new operations and getting the operation moving primarily in a place where it can be subjected to external over-regulation. There is also the abovementioned danger of changes in the external environment. In conclusion, there are various factors and outcomes which must be realized in the context of the Home Depot situation. One must think of the worst case scenario, cost